Choose your product, check its region and requirements, then select the value and quantity. Click Buy Now, enter your contact and delivery details, and choose an available payment method.

Follow the payment instructions, complete the requested details, and submit your order. Keep your order number so you can follow its progress.

Open My Orders and sign in with the same email address you used at checkout. You can follow payment and delivery progress and view the details of your completed orders there.

If you contact support, include your order number to help us find it quickly.

Check that you are signed in with the email address entered at checkout, then refresh My Orders. Also check your inbox and spam folder for the order confirmation.

If it is still missing, contact support with the checkout email, approximate order time, and payment receipt if you have paid. Please check with us before placing and paying for another order.

Contact support as soon as possible with your order number and the change you need. We will check whether the order can still be changed or cancelled based on its progress.

Changes may no longer be possible once a code has been delivered or a top-up has been completed. Check all product, region, and account details before paying. See our Refund Policy for the applicable conditions.

The available options appear at checkout and depend on your country, selected currency, and current availability. Local options may include InstaPay, Vodafone Cash, Orange Cash, etisalat money, WE Pay, Telda, and Fawry Yellow Card.

Use the methods actually shown for your order, and check the final Payment Due amount, currency, and recipient details before transferring.

Make sure you completed the transfer and submitted the order using the final confirmation button. Check that the recipient, amount, and payment details match the instructions shown at checkout.

The payment status updates after confirmation. If it remains pending, contact support with your order number and a clear receipt. Keep the original transfer details and check with us before sending another payment.

Follow the fields shown for your selected payment method. You may be asked for the sending wallet number, the transfer reference number, and a clear receipt showing the amount, date, and recipient.

For InstaPay, copy the reference from the transfer details. For wallet payments, enter the wallet that actually sent the money. Upload a readable receipt in one of the formats and sizes allowed at checkout.

Contact support promptly with your order number, the amount sent, recipient details, transfer time, and receipt. We will review the transfer and explain the available next step.

Always send the full total shown at checkout to the displayed recipient. If money was sent to a different recipient, contact your payment provider as well; a transfer to an unrelated account cannot be treated as payment received by XBavly.

At checkout, choose Add coupon code, enter the code, and apply it before transferring. Check the updated total before paying.

A coupon may have an expiry date, minimum spend, eligible products, account requirements, or a usage limit. Check its conditions and spelling. If a valid code still fails, contact support before completing payment.

Check the delivery estimate on the product page. Processing starts after payment is confirmed, and the time required depends on the product and any preparation it needs.

An estimate of 0–24 hours allows up to 24 hours after payment confirmation. Check any temporary delay notice at checkout. If your order passes its stated delivery window, contact support with your order number.

For a code or gift card, check the completed order details in My Orders for your code and delivery information.

For an ID top-up, the balance is added to the Player ID or account supplied in your order. Account-login products follow the delivery instructions listed on their product page. The product description explains which delivery type applies.

Open the product page and read the How to Redeem tab. Follow the instructions for that specific game or platform, using the account and region supported by the product.

Copy the code carefully without extra spaces. If an error appears, keep a screenshot and contact support with your order number and the exact error message.

Before buying, check the country or region, platform, and any account restrictions shown on the product page. Match these with the account where you intend to use the product.

A US card, an Egypt-only top-up, and a Global product can have different requirements. Read the supported-account details even when a product is labelled Global. Ask support before ordering if you are unsure.

Check that you copied the full code correctly and are using the right redemption page, platform, and account region.

If the same error remains, contact support with your order number and a screenshot of the exact message. We will investigate the reported issue before deciding the appropriate resolution under our Refund Policy.

Refresh the game or app and check the account and balance associated with the Player ID submitted in your order. Compare the submitted ID, region, and package with the account you are checking.

If the balance is still missing, contact support with your order number, Player ID, and a clear screenshot of the issue. We will review the delivery details.

Sign in to My Orders with the same email address used at checkout. This helps you keep your purchases, delivery details, and order history together.

If you placed an order while signed out, use that checkout email when signing in later. If an order is missing, contact support with its number and email.

Products delivered by Player ID use the identifier requested on the product page. Other products may be clearly marked as requiring account login and have separate instructions.

Read the product requirements before buying and provide only the details requested through the official order process. Ask support if you are unsure which delivery method a product uses.

Contact support if we could not deliver your paid order, if a delivered code has a verified problem, or if you believe a duplicate payment occurred. Requests are reviewed against the order status and our Refund Policy.

Cancellation may be considered before fulfillment. Delivered or redeemed digital products, completed top-ups, and mistakes in the product, region, or account details are generally excluded under the policy, subject to applicable consumer rights.

Sign in and visit Rewards to see your VIP progress, available benefits, raffle tickets, and the current Race. Eligible paid purchases contribute according to the rules of each program.

Raffle tickets need to be entered into the active draw from the Rewards page. Check the current event conditions and deadlines for eligibility, ticket limits, prizes, and Race standings.

Use the website support widget or our Contact page to find the current support channels. You can also email support@xbavly.com.

For order issues, include your order number, checkout email, a short description, and a receipt or screenshot when relevant. Keeping the details together helps us assist you more efficiently.