Frequently Asked Questions

Everything you need to know about payments.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards (Visa, MasterCard, InstaPay, telda, Yalla), Vodafone/Orange/Etisalat Cash and other secure online payment gateways. Some regions may have additional local payment options available.

Is my payment information secure?

Yes, we take the security of your payment information seriously. Our website uses encrypted connections (SSL) to protect your personal and payment details, ensuring a safe and secure transaction.

Do you accept payment in multiple currencies?

Our website may support payment in multiple currencies, depending on your location and the available payment methods. During checkout, you can select your preferred currency if applicable.

Can I request a refund for my payment?

We are always happy to process returns providing the request is genuine and for the right reason. As an online seller we have a duty to accept returns in line with consumer legislation. Read our Refund Policies.

All the essentials you need to know about your orders.

How long does it take to process an order?

Once your payment is confirmed (usually within 5 minutes)

How can I redeem the code?

Go to the Store section to choose the game you’d like to purchase. After selecting, scroll down to ‘How to Redeem’ for instructions on using your code.

Cannot find my order.

Once your payment is confirmed, you’ll receive an email with your product details.

Need help? Contact Us.

We’re available 24/7 to assist you. Email us at support@xbavly.com or reach out via WhatsApp. WhatsApp