Refund policy

Refund Policy

Last Updated: July 2026

At XBavly, we are committed to providing a reliable, transparent, and fair purchasing experience for all customers.

Because the products sold through our website consist of digital goods delivered electronically, refunds and withdrawal rights differ from those of physical products. This policy explains when a refund or cancellation may be available and when purchases become final.

By completing a purchase on XBavly, you acknowledge that you have read and agreed to this Refund Policy.

Right of Withdrawal

Customers may request to withdraw from their purchase before the order has been fulfilled or the digital product has been delivered.

If your order has not yet been processed or fulfilled, you may contact our support team to request cancellation. We will review your request based on the current status of the order.

Submitting a withdrawal request does not automatically cancel an order or guarantee a refund. Each request is reviewed individually.

Once an order has been fulfilled and the purchased digital product has been delivered or otherwise made available to you, the right to withdraw from the purchase no longer applies, except where required by applicable consumer protection laws.

Digital Products

XBavly sells digital products including, but not limited to:

Digital game activation codes
Gift card codes
Game top-ups and virtual currencies
Software license keys
Digital subscriptions
Other electronically delivered digital content

Because these products are delivered instantly or electronically, they cannot be physically returned once delivered.

Refund Eligibility

A refund may be approved only in the following situations:

Your payment was successfully processed, but we are unable to fulfill or deliver your order.
The digital code or product delivered is verified by our support team to be invalid or non-functional at the time of delivery.
A duplicate payment occurred due to a payment processing error.
Your order is cancelled by XBavly because we are unable to complete the transaction.

All refund requests are subject to verification and investigation by our support team before a decision is made.

Non-Refundable Situations

Refunds will not be granted under any of the following circumstances:

The order has already been fulfilled and the digital product has been successfully delivered.
The digital code, key, gift card, subscription, top-up, or virtual item has been redeemed, activated, consumed, or used.
Incorrect account information, email address, username, Player ID, region, platform, or any other required details were provided by the customer.
The customer purchased the wrong product, denomination, edition, platform, or region.
The customer changed their mind after the order was fulfilled.
The customer no longer wants or needs the purchased product.
The customer found the product at a lower price elsewhere.
The customer failed to review the product description, compatibility requirements, or regional restrictions before placing the order.
The customer's account, device, software, or platform is incompatible with the purchased product.
The purchase violates our Terms and Conditions.

Fraud Prevention

To protect both our customers and our business, XBavly reserves the right to:

Request additional information to verify ownership of a payment method or account.
Delay, cancel, or refuse orders that appear suspicious or fraudulent.
Decline refund requests where fraud, abuse, policy violations, or payment disputes are suspected.

Refund Processing

If a refund request is approved, the refund will be issued using the original payment method whenever possible.

Processing times depend on the payment provider, financial institution, or card issuer and generally take 5–10 business days, although some providers may require additional processing time.

Chargebacks and Payment Disputes

If you experience any issue with your order, we encourage you to contact our support team before initiating a chargeback or payment dispute.

If a chargeback or payment dispute is initiated for an order that has been legitimately fulfilled and delivered, XBavly reserves the right to suspend or permanently restrict the associated customer account while the dispute is investigated.